New Haven County Fire Extinguisher Service               

We have identified the 5 most common things that drive customers crazy. The following is the list and what we do different then all the rest.

1. VOICE MAIL or even worse, an answering machine. When you get one of these, you leave a message and then hope for a call back. At NHC we dont use either of these. Our phones are staffed 24/7/365 by a live person. No matter what time of day or night, one of us will answer your call. In fact, 99% of the time, John Fitzgerald, the owner, is the one you reach when you call.

2. WASTED TIME Most companies wont give you a real appointment time, or give you a broad window when a service man will be there. So you waste a whole day waiting. NOT WITH US. If you need a specific time just let us know. When you make the appointment, you will be asked for your name and contact number. If you would like, let us know and we can call you when we are enroute to your location, or if we are running late or early.

3. TOO MANY TRIPS Some companies have to make numerous trips to complete a job. This costs you extra money and frustration. We stock our trucks with the parts to complete most jobs with one trip. If extinguishers need to be removed for testing or service, or if we dont have the parts, there are NO extra hidden costs to you.

4. INVOICE SHOCK This is what happens when you get charged strictly "time & material" and the company gets paid more the longer they are there. At NHC we will provide a written quote of all costs prior to doing the work. Our servicemen are trained and instructed to provide you with the lowest cost to you the customer.

5. CALL BACKS Some companies offer a "concrete guarantee" - thats when their truck leaves the concrete driveway the guarantee expires. Not with NHC! With us you have a 100% satisfaction guarantee. If you are unhappy for any reason we will do what it takes to make you a happy repeat customer.